Developing Skills With People: Training for Person to Person Client Contact

A straightforward manual on client contact skills. Arranged so that the reader can progress logically through theory and practice, or dip into different sections when appropriate. First section introduces theoretical foundations of communication skills. Second and third sections comprise a complete basic-training course in client contact skills, with suggestions for follow-up. Fourth and fifth sections describe a range of training techniques and audio-visual aids, and course construction. Includes exercises, and a comprehensive resource and reference guide.