Achieving ISO/IEC 20000: The Differences Between BS 15000 and ISO/IEC 20000
Of interest to those who have used BS 15000 for service improvements, audits or training and need to update their material to reflect the ISO/IEC 20000 standard. ISO/IEC 20000 was based on BS 15000, and this book provides a detailed comparison of ISO/IEC 20000 and BS 15000, for both Parts 1 and 2.
GenresComputer service industryManagementStandardsCustomer servicesInformation technology
124 pages
English edition · First published 2005 by BSi, Business Information · ISBN 9780580473487
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