The Profitable Front Desk

Help your front desk staffers do their best with The Profitable Front Desk, an invaluable resource to improve front desk management, training, collections, scheduling, reimbursement and more.First covered are the qualities your practice needs in front desk staff. Learn how to train, organize and utilize staff for better patient service and profitability. Then we discuss better communication.Whether it's improving your receptionist's phone habits, reducing telephone tie-ups, selecting and incorporating an automated phone system, or implementing our 11 tips for improved on-line patient communication - we show you how.Up next is scheduling. See how to conduct time studies, assess the merits of "wave" and "open-access" scheduling, and improve your cancellation list management and patient reminder system. We also cover reimbursement and how you can assess and improve your "managed care chain" - the staffers responsible for each step in the reimbursement process. We discuss how to hire, train, and retain staff to improve your reimbursement success and practice profitability. Also covered are techniques for collecting those seemingly small co-pays up front.We conclude with patient satisfaction and how to involve your staff, administer satisfaction surveys, incorporate service checkpoints, and apply feedback to improve service and profitability. This is a solid, how-to book that will improve your front desk operation..