The Retail PHD

I have worked in the Grocery Industry for over forty years. I've experienced much! If you conduct business with the general public, then you are in Retail. This book focuses on the grocery business, but, most of it applies to all retail endeavors be it a restaurant, services, or anything else which caters to the public. Terminology and technology do change and what is in these pages may at times sound dated, however, retail is about people and people skills. Methodology also improves as technology changes, but again the fundamentals do not. This book is to help you better understand the importance of these fundamentals. You don't take short cuts or bypass the basics. If you do this is when the outcome is not be what you expected. This book was written to make you think, to help you analyze operations and establish accountability in your company. I hope you find this information useful. Gary Toenges