Towing Training Manual Dispatch
Dispatchers and call takers are the nerve center of every towing business and this book takes you through everything they need to be successful. We address the common issues that they will face on a daily basis from handling the angry customer to giving price quotes and working with your tow operators. In addition you will also receive job descriptions, performance evaluation forms and tips for successful coaching.
GenresBusiness & EconomicsHuman Resources & Personnel ManagementTrainingPersonal SuccessEducationVocational & Technical
116 pages
English edition · First published 2007 by 3 Palms Publishing Group, LLC · ISBN 9780979441646
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