ChatGPT: The CX Dialogue
ChatGPT was launched by OpenAI on November 30th, 2022. It caught the public imagination and led to a greater understanding of how artificial intelligence (AI) may influence our future. One area where it has had a profound impact is customer service - the interface between companies and their customers.
AI has created options for automation that are far more intelligent than any services previously used. But it does have limitations, especially in new situations where it is not trained in how to answer.
This book is an exercise in using a large language model to answer questions about customer experience strategy - asking AI about AI. It is a conversation between the author Mark Hillary and ChatGPT 4. This is ChatGPT: The CX Dialogue.
124 pages
English edition · First published 2023 by Independently published · ISBN 9798859367009
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