Human Communications

Effective oral and written communication skills are essential for students entering the business world. This text provides an introduction to all types of business communication including drafting letters, making telephone calls, writing reports, applying for jobs and conducting meetings. It discusses communicating within teams in detail and encourages students to develop these skills by working in groups. Each chapter includes a list of objectives, activities, questions and answers and exercises. The book is clearly laid out and uses amusing illustrations to stress key points. The author has extensive experience of teaching communication skills to students in the UK and overseas. This new edition includes many additional examples and questions, particularly on study skills, written communication and oral communication. A sample exam paper for the new NCC Diploma syllabus is included, with extensive guidance notes for each question.