Resolving Grievances

Grievances are time consuming to manage and damaging to employee relations. By raising a formal grievance an employee is indicating dissatisfaction with some aspect of work or the workplace. Managing grievances promptly and effectively can minimise the damage and disruption, and limit an employer’s exposure to employment tribunal claims.This book, written by a leading barrister, shows you how to define, manage and resolve a grievance. It covers:•the Acas Code of Practice on Disciplinary and Grievance Procedures•your initial response when receiving a grievance•conducting an investigation•holding a grievance meeting•the right to be accompanied•deciding and issuing the grievance outcome •the appeal process•follow-up after the grievance has ended•tricky grievance situations•getting it wrong