The Bluffer's Guide to Banking

"Relationship manager: Bank employee whose job is to ensure you maintain your relationship with his/her bank, rather than starting a new one with another bank." "Death duty? Banks are more than willing to continue serving their customers in death, particularly as this is the area of work in which they receive fewest complaints from their customers." "Moooving funds: Theoretically, the instruction to pay someone could be written on the back of a cow, although presenting it at a bank may prove difficult."