Quality Depends on You

For some employees, "quality" is little more than a management buzzword that has little or no relevance to the work they do. But this hands-on, "how-to" guide to building quality awareness, a positive attitude, and skills not only defines quality in terms everyone can understand. It also offers hundreds of specific tips and techniques to help your employees appreciate and act on their vital role in producing top-quality work.Topics include benchmarking ... ethics ... serving internal and external customers ... boosting productivity ... strengthening communication ... working in teams ... the ever-increasing role of technology, and much more. Special items, such as Quick Tips, case studies, insightful anecdotes, motivational quotes, and personal productivity quizzes, help to reinforce your commitment to quality on the job.